Customer Service

Customer Service

A company is often judged on its ability to provide superior customer service. That’s why our contact information is never hidden in the fine print.  Process Retail Group’s customer service team is trained on every program that leaves our facility.  They are experts in trouble shooting and will work with you until resolution of your issue or concern.  If they can’t solve it immediately, they will find someone that can.

Call center support is available for every program. Our team works with yours to ensure customer service details are agreed to so that expectations are met.  Various levels of service are offered from a call center that answers during normal business hours, to coverage that is available 24/7.  Dedicated e-mail addresses or toll-free numbers can be utilized.  Service Level Agreements are executed based on what our clients need not what we have.  Our team has put in all of that hard work from designing to manufacturing your program and we are not going to drop the ball at this stage.